Help - FAQ

PRODUCT

Where are xSuits made?

xSuits are designed in the US and Canada, and manufactured in China.

What are the care and maintenance instructions?

Detailed care instructions can be found on all garment labels. Our nanotechnology allows you to wear your garments for longer time before needing to be washed or dry cleaned. Less washing or dry cleaning means a longer lifespan for your xSuit, not to mention time and money saved. Learn more and see our full care and maintenance instructions >

Is the nanotechnology safe?

Our nanotechnology is developed in the USA and is 100% safe and environmentally friendly.

How long does the nanotechnology last?

Our nanotechnology is patented and far superior to any products. After extensive testing, we have determined that our garments can be cleaned up to 10 times before the nanothechnology starts to slowly fade. After 10 cleaning, the nanotechnology starts to diminish about 1% per every cleaning.

What size should I order?

We offer a wide range of sizes and provide detailed size charts with all the measurements needed to find your size. Our garments are made with premium stretch fabrics that give you the option to size down for a slimmer fit without feeling tight. Feel free to reach us out at contact@xsuit.eu if you want to double-check what would work best for you!

Can I altered my product?

Yes, our garments can be altered by a professional however it will void your product warranty.

Do you have a product warranty?

Our garments have a limited one-year warranty that covers any manufacturing defects. Learn more and see our full warranty policy >

ORDERS

What are your payment options?

We offer the possibility to pay either by credit card (Visa, MasterCard, American Express) or by PayPal or Apple Pay.

Do you have interest-free payment plans?

Yes, we’ve partnered with Klarna and Alma to offer interest-free payment plans at no additional cost.

Can I modify or cancel my order after it's been placed?

You can modify or cancel an order within 24 hours of placing it. If 24 hours have passed, you will need to set up a return after receiving the package and apply for an exchange or a refund. If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners.

Do I have to pay taxes and duties for orders within European Union?

All our shipments within European Union include all taxes and duties according to the rates in force on French territory.

Do I have to pay taxes and duties for orders outside European Union?

For order outside European Union, taxes and duties maybe requested upon delivery by locals customs. We recommend to check locals rules before ordering. We are always happy to help, if you need more information chat with us or email us at contact@xsuit.eu.

Why I didn't received my order confirmation email?

If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at contact@xsuit.eu or through live chat.

When can I expect to receive my order?

Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. As soon as your order is processed, you will receive an email with your parcel tracking number.

SHIPPING

Where do you ship?

We can ship to all clountries within European Union and Liechtenstein, Switzerland, Norway, Ukraine, Turkey and Russia.

How much is the shipping?

We offer free shipping to 14 countries for orders from 150€. Learn more and see our full shipping policy >

Can I change my shipping address?

In general, we cannot change a delivery address after confirming your order. However, if your order has not yet been shipped, we can change it. To know the status of your order, you can send us an email at contact@xsuit.eu indicating your order number.

How long does shipping take?

We do our best to process your order as quickly as possible. Orders are generally dispatched within 24 hours. To facilitate your delivery, we recommend that you indicate an address allowing you to receive the goods during the day. If possible, you can indicate your place of work. Likewise, we invite you to regularly check the status of your order using the tracking number that has been communicated to you. Finally, do not forget to indicate a valid phone number, which will allow the delivery person to contact you directly before his passage.

Where can I track my package after shipping?

After your order has been shipped from our warehouse, we send you an email to the address you provided with a direct link to track your package. If you did not receive that email or cannot locate your tracking link, reach out to our support team at contact@xsuit.eu and we can help track down your order.

An item is missing in my package, what should I do?

In the event of incomplete delivery of your order, we invite you to inform us by email at contact@xsuit.eu to request a new delivery - shipping costs are at our expense.

I received a defective item, what should I do?

We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you find the item received as visibly defective, please return it to us. If the item is indeed found to be defective, you can send by email to contact@xsuit.eu the invoice from the carrier in order to obtain reimbursement of the return costs. Upon receipt of your return, we will send the item in question to our quality department, which will determine the causes of this concern. If it is indeed a manufacturing defect on our part, we will offer you an exchange or, depending on your preference, a refund of your item.

My package arrived damaged, what should I do?

All products delivered to the carrier are and remain in perfect condition. In the event of delivery of damaged or incomplete merchandise, you can refuse the delivery and mention your reservations on the delivery note. You will then have to inform us by email at contact@xsuit.eu and request a new compliant delivery or the cancellation of your order as well as its refund.

RETURNS FOR EXCHANGES OR REFUNDS

How to make a return?

To set up a return, head over to our Returns Portal. Make a return now >

What is our return policy?

Returns are free and permitted for 30 days from the date of delivery of your order. Only clothing that has not been worn and / or altered can be returned. Any item worn and / or altered, washed, worn and / or damaged will not be eligible for a return and the item will be lost. Items purchased on promotion as part of a stock clearance cannot be returned. If you are not sure whether your item qualifies for our returns policy, please do not hesitate to contact us by email at contact@xsuit.eu.

When will I received my exchange or refund?

Once we receive your package back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new package right away or we’ll issue your refund - depending on the option you chose. Please note that returns may take up to 7 business days to process after arriving at our warehouse. If you selected a refund, we will process this back onto your original payment method on file. Keep in mind that it can take your financial institution 7-14 business days to process the refund.

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